Privacy Policy

Your privacy is important to us at The Pet Manny. We will only use your personal information to administer your account, provide the products and services you have requested from us, and to keep you informed about our products and services.

We will inform you of any future changes to our processing purposes or our Privacy Policy.

Our Services

The Pet Manny provides a solution for your pet care needs by utilising a third-party software solution named TIME TO PET.  TIME TO PET works on multiple platforms including phone, website, and mobile applications.   You can view TIME TO PET’s GDPR compliant Privacy Policy here https://www.timetopet.com/privacy

What personal data do we collect?

We need certain personal information to be able to offer you the best pet care and to keep you informed of our products and services. You provide some of this data directly to us, for instance when you make an initial enquiry through our website.

  • Your name;
  • Your email address;
  • Your telephone number;
  • Your address;
  • Your pet(s) details;
    • Your fuller details are stored within TIME TO PET once entered on your account

Cookies

A cookie is a piece of data stored on the user’s computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. You can manage your cookie preferences through your browser settings.

How do we use your personal data?

We only use your data for the purposes for which it was collected and, where relevant, to meet local legal obligations. We use your personal data for the following purposes:

Performance of agreements with users

To provide you with the pet care related products and services of your choice.

Customer support

We use your information to support you in your use of our products and services. This includes the use of personal information to diagnose product problems, rectify erroneous transactions and provide other customer support related services.

Customer engagement and communication

We use your information to communicate with you via email or other electronic media on service-related matters, such as invoices. Other instances where we engage with you include confirming the opening of an account, service updates, resolving complaints, and answering general pet care enquiries.

General business process execution, internal management and management reporting

To be able to run our business, we also use your personal information for general business processes. This includes processing your information for archiving, insurance and other administration related purposes, management reporting or processing in relation to audits.

With whom do we share your personal data?

We do not share your personal data with any other organisations except for TIME TO PET.

Accessing and managing your personal data

You can directly view and edit your personal details via your TIME TO PET account through https://www.timetopet.com/portal/thepetmanny. 

Contact

Please contact info@thepetmanny.co.uk for any further questions or information.

Customer Testimonials

Here is what some of our clients say about us

  • I highly recommend The Pet Manny. He looked after my two kittens over the Christmas period and made me feel reassured from start to finish, from the clear and straightforward paperwork to the regular updates on how the cats were getting on whilst I was away. One of the best pet sitters I’ve used and a firm favourite with the cats already, he’ll definitely be the first person I call when I’m making travel plans.

    ~ Lydia with Badger and Monty

  • I was walking through Streatham Common and Ricky appeared with a bevvy of adoring dogs around him and a little one in his arms. He was so friendly and suggested Hector come and play with his dogs off lead in a safe fenced off area. He clearly loved the dogs in his care and they him.  As well as being caring, lovely people, they are very professional and organised and have a great app that makes everything really easy to organise. They also take the most amazing photos of Hector with his doggy friends. 

    ~ Hannah with Hector

  • I can highly recommend Ricky who takes care of our cat whenever we are away. He is very thorough/organised and I go away knowing that my pet is well looked after by someone who is reliable. I even get a WhatsApp update and photos every visit – which is a nice touch.

    ~ Delphine with Spotty

  • The Pet Manny are the most fantastic pet sitters. We’ve been using them for almost 3 years now. They take really great care of our cat, they are always so friendly, reliable and flexible.  Ricky even came to save me after I locked myself out of my house right before a wedding dress fitting. They also managed to squeeze in a extra service for us with 1 day notice at Christmas when our cat needed antibiotics administered twice a day. They came at 3am! They really are the most fantastic guys. I can’t recommend them enough.

    ~ Marie and Mance

  • An incredible bunch of people! I barely trust anyone with my dog but I trust The Pet Manny hugely. She is so loved by them all and she absolutely adores them back, especially her Uncle Stevie. She has such wonderful walks and has even made dog friends! They really care about her, they’re like an extension of the family for her. Cannot express how much we appreciate you!

    ~ Daniela with Lila

  • Our usually nervous cat seems really happy – and we loved the photos while we were away!

    ~ Amelia with Vesper

  • I can’t recommend The Pet Manny highly enough. On top of looking after my cat, dog and house, without hesitation he took on my zoo too with a wide variety of exotic species. I have never left them all before but I was more than happy to leave them all in his very capable hands and enjoy my daughter’s wedding without a moments worry. He’s such a lovely man too!

    ~ Mandy with Doolittle’s Zoomobile

  • Ricky is an wonderful pet sitter, who goes above and beyond to reassure you that your fuzzbutt is cared for . He understands the obsessive owners’ needs, from the extensive paperwork, liability coverage, and insurance documents viewable prior to booking and the photo updates provided while you are away.  After our pet sitter cancelled at the last minute, we struggled to find someone who would look after our rats.  Ricky not only understood our needs but provided our rats with five-star care.

    ~ Jay with her rats

View all Testimonials